Job description

• Provide first-line technical support to end-users, addressing IT issues, logging and tracking support tickets, and ensuring timely resolution and accurate documentation.
• Diagnose and resolve hardware and software issues to minimize downtime.
• Collaborate with IT teams for complex problems.
• Maintain knowledge base articles to enhance self-service options and efficient problem-solving.
• Should prioritize client needs and be capable of working with users from diverse communities and cultures worldwide
• Capable of flawless verbal and written communication with clients, while possessing strong technical knowledge.

Skills required

• Good written & verbal communication skills
• Teamwork & collaboration