• Execute transactions without minimal direction, enter data and retrieve information from salesforce application – renewals off cycle.
• Develop initiative for continuous process improvement 
• Ensure compliance to all client-published policies and procedures as well as legal and regulatory requirements that the company is obliged to adhere to 
• Effectively interfaces with renewal managers and stakeholders employees within Salesforce and Renewals, recognizes key players within the organization 
• Support Renewals Managers, Account Executive and FBO requests following the Renewals standard guidelines. 
• Monitor issues and escalate challenges as needed. 
• Maintain pre-defined metrics and key performance indicators for Monthly scorecards. 
• Manage early warning system exception requests based on policies and guidelines. 
• Update qualified opportunities on a weekly basis based on pre-defined criteria. 
• Ensure correct territory alignment/realignment of the top customers and report unmapped accounts. 
• Calculate forecasted attrition for mid contract risk. 
• Validate price increase of contract Renewal and ensure accurate reporting and forecasting. 

Be able to work autonomously as well in a team. 

• College Degree 
• Proficient in MS Office especially including VLOOKUP & pivots
• Salesforce Platform experience a plus
• Excellent interpersonal and communication skills and a demonstrated willingness to work in a team environment with diversity
• Detail oriented with ability to analyze data
• Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving services with a commitment to continuous improvement.
• Demonstrates eagerness to acquire necessary technical knowledge, skills and judgment to achieve a result or to serve a customer’s needs effectively.