Objectives

The process associate is expected to process items accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity.  He/she will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Productivity:  

• Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. 
• The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality: 

• Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. 
• The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:  

• Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Qualification:  (PE)

• Graduate in any discipline, preferably B.com
• 0-1 year of Experience in BPO, Transaction/ Data Processing background.

Qualification: (SPE)

Must have

• Graduate in any discipline
• 1+ year of experience in US Mortgage Originations (Closing, Post Closing Audit, Govt Insuring, Shipping, Trailing/Final docs etc.)

Skill Sets

• Typing speed of 20 – 30 words/min with 98% accuracy.
• Good analytical skills, research knowledge and decision making.
• Knowledge of MS-office (Excel)
• Good written and spoken communication skills.
• Ability to work in shifts (A/B/C)
• Basic knowledge of Mortgage industry.
• Willing to work 6 days a week.