What You’ll Do:

• Promptly manage and resolve customer issues within Service Level Agreement (SLA) with a customer first mindset, communicate effectively with external partners to ensure an optimal vendor experience

• Learn quickly and understand current processes, proactively identify issues and inefficiencies, and drive alignment across multiple stakeholders to improve efficiency reduce cycle time

• Learn business processes and translate them to business requirements, user stories and system design to understand all facets related to development requests

• Monitory and understand product performance, identify improvement areas, and facilitate the improvements with stakeholders

• Autonomously complete tasks within the track owned for a given system

• Provides project stakeholders information relevant to make/influence decisions that may improve quality of applications

• Synthesize large quantities of complex data into usable/actionable information

• Provide support to end users as priority when it impacts business or provide a Standard Operating Procedure manual for systems

What You’ll Need:

• BA in Economics/Finance, Business Management, Marketing, or Master’s degree (preferably in General Management/Finance/ Tech Management)

• 0-3 years of experience in a business systems or merchandising analytics capacity as a subject-matter expert

• Background in creating, managing to and improving metrics (KPI) using quantitative analysis

• Advanced experience with Microsoft suite of office products

• Proficient in SQL

• Demonstrated ability to work in a team environment

• Ability to think and react in a high-energy, fast-paced environment

• Strong communication (verbal/written) and interpersonal skills to convey key insights from complex analysis in summarized business terms and an ability to effectively communicate with technical teams

• An entrepreneurial mindset and a driving passion to change, challenge, and improve current processes

• Position may require occasional travel

Bonus:

• Project Management Certification

• Prior experience with ERP/CRM systems

• E-commerce background is a plus