The role is more on the delivery side with process excellence background. We can also tap program managers from our top competitors (need to be from IT Background), look for candidates who have experience in continuous improvement in IT setting; automation, service quality etc. A big plus would be candidates who have worked on Application Maintenance and Support (AMS) .

Must To Have Skills: Process Consulting, Delivery Process Definition, Process Implementation and Support – Good To Have Skills: – Knowledge on Quality Frameworks and Models like CMMI, Six Sigma, ITIL etc

Project Role Description : Use operational excellence methods, processes and tools to ensure successful delivery of technology projects. Drive continuous improvement and partner with project and sales teams as the technology delivery subject matter expert.

Summary: As a Tech Delivery & Op Excellence Lead, you will assist in defining delivery excellence methods and processes to ensure successful delivery of technology projects. You will drive continuous improvement and partner with delivery teams as the process subject matter expert. Your typical day will involve utilizing your expertise in process excellence to guide and review the development of approaches for project execution, identify areas for improvement, and collaborate with cross-functional teams to drive process efficiency and project success.

Experience in project delivery, Process Audit, Change Management, Agile Process Coaching – Strong understanding of operational excellence methods and tools – Experience in driving continuous improvement initiatives.