Lead II – Software Engineering – ServiceNow – ITSM Specialist
Full Time
Anywhere in India
Posted 7 months ago
- 7-9 Years
Trivandrum - Job description
- Role: ServiceNow – ITSM Specialist
- Responsibilities:
- Manage and execute Workplace department requests, coordinating with operations teams.
- Configure, customize, and maintain ITSM modules in ServiceNow (Service Catalog, Metrics, SLAs, Reports, Dashboards).
- Develop and maintain reports, dashboards, and workflows for performance tracking.
- Support incident, problem, change, and request management processes.
- Collaborate with teams for integrations, upgrades, and new module rollouts.
- Requirements:
- 2+ years of ServiceNow experience with strong ITSM expertise.
- Advanced knowledge of Service Catalog, Metrics, SLAs, Reports, Dashboards, and Development in ServiceNow.
- Good understanding of ITIL processes.
- Preferred:
- Programming knowledge in Python.
- ServiceNow certifications and API integration experience.
- Skills
- Service Catalog,Metrics,Slas,ServiceNow
Job Features
| Job Category | IT |