JOB Description

• Minimum 4 years of experience in creating high quality videos and graphics. Should have an active portfolio of high-quality multimedia creations.
• Excellent written communication skills
• Advanced skills in Articulate 360, Camtasia, Photoshop, Kahoot, Mentimeter
• Ability to run focus groups on community strategy, GET customer feedback, identify priorities, and execute on overall strategy.
• Access to Community. Ability to assess if content meets community guidelines and policies.
• Ability to determine correct team to answer community questions. Experience with engaging with community members in a professional manner.
• Ability to complete market research on successful communities. Experience driving community growth.
• Advanced skills in hosting interactive webinars via Zoom, Google Meet – excellent logistics and facilitation skills. Advanced skills with managing a dynamic calendar.
• Experience acting as a Community Advocate. Experience representing communities to departments.
• Access to Community, Coveo, Tableau, and Google Sheets.
• Experience developing and enforcing community guidelines. Ability to complete market research on community guidelines.
• Customer service skills, and process for engaging customer support fo troubleshooting and escalation.
• Manage thought leadership calendar, transition identified topics too real-time events (via webinars, podcasts videos, live events, etc. – use metrics to help drive relevant content
• Excellent customer service skills
• Excellent communication, collaboration, and influence skills
• Excellent communication, collaboration, and influence skills – ability to connect dots with cross functional teams.

Education:

• Any graduation

Skills required:

Soft skills:

• B2 Language proficiency on CEFR scale.

Ad-tech skills:

• Basic understanding of ad-tech ecosystem

Technical skills:

• Advanced expertise in usage of tools like Kahoot, Camatsia, Mentimeter & Photoshop

Data Analysis:

• Intermediate skills MS Excel and Google Sheets

Working hours:

• Mon to Fri : 12:00 AM to 10:00 PM Pacific Time (12:30 PM IST to 10:30 pm IST)

Location:

• Hyderabad

Keywords for Job search:

• Community Manager, Content Manager, Campaign Manager, Corporate communication, Social media communication, Content writer, Online Multimedia designer, Multimedia design manager, Graphic and video design manager

Target companies:

• Any company