Job Title:         Process Associate/Sr. Process Associate

Reporting to:   Team Leader

Objectives

The process associate is expected to process claims accurately and optimally in accordance with laid down procedures and maintain requisite standards of quality and productivity.  He/she will report to the Team Leader, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Productivity:  

• Process associate is expected to meet or exceed the set / agreed target both during the training period and in the period following training. 
• The productivity targets will be revised based on the tenure and any such changes will be made known to the associate.

Quality: 

• Process associate is expected to meet and exceed the minimum quality benchmark according to the guidelines specified. 
• The quality targets will be revised based on the tenure and any such changes will be made known to the associate.

Feedback:  

• Process associate is expected to be open and receptive to feedback and should view the feedback mechanism as a tool for constant self-improvement and process development.

Essential Functions:

• Basic knowledge of Mortgage industry and ability to recognize various mortgage documents (example Deed, Appraisal, Invoices, Payoff letters etc)
• File claims for reimbursement of expenses.
• Reconcile claim proceeds.
• File supplemental claims as needed.
• Ensure data accuracy.
• Ability to review and gauge any red flags in the document and information provided in client system.
• Perform other related duties as required and assigned.

Qualification:  (Process Associate)

• Graduate in any discipline
• 0-1 year of Experience in BPO, Transaction/ Data Processing background.

Qualification: (Sr. Process Associate)

• Graduate in any discipline
• 1+ year of experience in Mortgage, BPO, Transaction/ Data Processing background.

Skill Sets

• Good analytical skills, research knowledge and decision making.
• Knowledge of MS-office (Excel)
• Good written and spoken communication skills.
• Ability to work in shifts (preferably night)
• Willing to work 6 days a week.