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Are you passionate about IT infrastructure and eager to solve complex technical issues?

We are looking for a dedicated and skilled IT Infrastructure and Support professional to join our dynamic team.

In this role, you will maintain and optimize our technology systems, ensuring seamless operations and providing top-notch support to our users.

If you thrive in a fast-paced environment and have a knack for IT, we want to hear from you

What you will do as our new IT Infrastructure and Support:

• Maintain and Optimize Systems: Oversee the maintenance and optimization of IT systems, including servers, networks, and databases.
• Technical Support: Provide technical support to users, resolving hardware and software issues promptly and efficiently.
• System Upgrades and Fixes: Assist with system upgrades, patches, and fixes to ensure our technology infrastructure remains up-to-date and secure.
• Monitoring and Troubleshooting: Monitor system performance, identify potential issues, troubleshoot problems to minimize downtime and monitor system and network performance metrics
• Networking Support: Provide networking support for servers, including configuration, maintenance, and troubleshooting of network devices and connections.
• Documentation and Reporting: Maintain detailed documentation of IT systems, processes, and support activities. Generate reports on system performance and support metrics.

What you need to succeed in that role:

• Requirements: Bachelor’s degree in computer science or related field and 5+ years of experience in network and server administration
• Technical Expertise: Strong knowledge of IT infrastructure, including servers, networks, and databases. Proficiency in troubleshooting hardware and software issues.
• Networking Knowledge: Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Experience with configuring and managing network devices such as routers, switches, and firewalls.
• Problem-Solving Skills: Excellent analytical and problem-solving skills to diagnose and resolve technical issues effectively.
• Communication Skills: Strong verbal and written communication skills to interact with users and team members clearly and professionally.
• Experience: Proven experience in IT infrastructure and support roles, with a track record of maintaining and optimizing technology systems.

Nice To Have:

• Linux and Proxmox Skills: Experience with Linux operating systems and Proxmox virtualization platform.
• Advanced Certifications: Additional certifications in specialized areas such as cybersecurity, cloud computing, or advanced networking.
• Project Management Skills: Experience with project management methodologies and tools to oversee IT projects from inception to completion.
• Knowledge of Industry Trends: Awareness of the latest trends and advancements in IT infrastructure and support to keep our systems cutting-edge.
• Customer Service Orientation: A strong customer service mindset to ensure user satisfaction and positive interactions.

Other Requirements:

• Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

Key Responsibilities include:

Database Design & Implementation

• Design, install, configure, and maintain PostgreSQL and MS SQL Server databases, ensuring high levels of performance, availability, and security
• Linux knowledge and bash experience
• Implement database architecture and data models that align with business requirements.
• Setup/monitoring/fixing/analyzing/troubleshooting high availability, including AlwaysOn, PG streaming replication and Active/Passive clusters

Performance Tuning & Optimization

• Monitor database performance, monitoring development and perform tuning and optimization tasks.
• Analyze query performance and make recommendations for improvements.

Backup & Recovery

• Develop, document and implement backup and recovery strategies.
• Ensure data integrity and availability through regular backups and disaster recovery plans.

Security Management

• Manage user access and permissions to ensure data security.
• Implement and monitor security measures to protect sensitive data.
• Database security (e.g. TDE) and auditing abilities (i.e. CDC)

Troubleshooting & Support

• Diagnose and resolve database-related issues promptly in support of SLAs.
• Provide support for application development teams and assist in database design and queries.

Documentation & Reporting

• Maintain documentation for database architecture, configurations, and processes.
• Prepare regular reports on database performance and security.

Collaboration

• Work closely with IT teams, application developers, and stakeholders to support data-related initiatives.
• Participate in system upgrades, migrations, and other database projects.
• Deployment code review and suggest performance enhancements
• Follow and participate in Explorance development standards and guidelines

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience as a Database Administrator, with a strong focus on PostgreSQL and MS SQL Server.
• Proficient in PSQL, T-SQL, and other database programming languages.
• Experience with database performance tuning and optimization techniques.
• Familiarity with database backup, recovery, and disaster recovery processes.
• Strong understanding of database security principles and practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.

Preferred Skills:

• Experience with on-premise and cloud-based databases (AzureSQL).
• Knowledge of Redis is a plus.
• Experience with database monitoring tools and performance analysis.
• Understanding of fundamental design principles behind a scalable application
• Experience in SSIS / SSRS / SSAS
• Experience in ETL
• Flexible, team player with a “get-it-done” personality
• PowerShell knowledge for process automation
• Basic knowledge of Linux

1. Good knowledge on Apigee admin activities like Apigee platform installation, upgrade, virtual host creation, TLS implementation etc.
2. Good experience in APIGEE API Management tool.
3. Good experience in Design, develop, configure, and troubleshoot APIs.
4. Responsible for study and analysis of the requirements for each real time integration.
5. Estimating the requirements as per the analysis and developing API’s accordingly.
6. Adding various security mechanism like Oauth 2.0, JWT, 2 way SSL, API Key validation for the API’s. Implementing various traffic management policies based on the requirement.
7. Having knowledge on caching and storing the secured  data in encrypted formates.
8. Writing transformation logic as per the inbound and outbound requirements.
9. Creating swagger documentation for the API and uploading to portal.
10. Guiding QA team for testing the requirements in QA environment.
11. Working on defects that are raised by QA team on requirements in particular use case.
12. Troubleshooting the issues by enabling the Trace in Apigee.

Good communication skills.
 Excellent knowledge and hands-on experience in Angular 8+
 Excellent knowledge in TypeScript
 Excellent knowledge and experience in integration with Rest APIs
 Experience in manual and automated Unit testing
 Knowledge of .NET Core would be added advantage
 Knowledge / Experience in GitHub, Agile and DevOps would be an added advantage.

Good communication skills
 2+ years of development experience in ASP.NET Core
 Excellent knowledge and 1+ years of experience in ASP.NET Core Web API
 Good knowledge and experience in SQL
 Good knowledge in Stored procedures (T-SQL)
 Knowledge in cloud-native application development using services of any Cloud Service Provider
 Knowledge in Angular will be added advantage
 Knowledge in Microservices will be added advantage
 Knowledge in Azure services like Key Vault, App Service, Azure AD etc. will be added advantage
 Certification in Azure Developer Associate (AZ-204) will be added advantage

Detailed Job Description – Ingest/Analyze logs from Sumo, Carbon Black, M365 Detect, Respond, and Escalate

Develop SOC Escalation playbooks

24x7x365 monitoring of all security-related events and activities

Security incident investigation, management, and escalation

Regular reporting on SOC activities and performance

Provide SLA Analytics, Metrics, and Dashboards.

• Perform configuration reviews on the tools Standard Service Requests Ad-Hoc Service Requests
• Crowdstrike endpoint security
• Review Asset Inventory
• Review security policies deployed Agent and update roll.
• Endpoint Security Endpoint Detection and Response Crowdstrike User Security Content
• URL filtering iBOSS Remote Access iBOSS Endpoint Security
• Disk Encryption Bitlocker and Symantec Asset Management Cyber Asset discovery
• Axonius à Perform configuration reviews on the tools Standard Service Requests Ad-Hoc Service Requests
• Crowdstrike endpoint security
• Review Asset Inventory Review security policies deployed Agent and update roll out process
• Threat investigation process followed
• Axonius Asset Discovery
• Review crowdstrike and tenable integration
• Review the current licenses and capacity Ticket triaging
• Documentation
• Disk Encryption Asset inventory and disk encryption process
• Process followed for disk recovery
• IBOSS Software Gateway Identify the current licenses for IBOSS
• Review the IBOSS configurations
• Cyber Operations Helpdesk Review the process followed for reporting security incidents

• Setup Active Directory and tie back to an on-premise Active Directory if requested
• Setup Azure IAM
• Establishing governance for resource access through Azure Active Directory, role-based access control (RBAC), and identity management policies.​

Detailed Job Description – Lead a team of professionals in monitoring and securing database activities using IBM Guardium. - Oversee the implementation and maintenance of IBM Guardium solutions to ensure data security and compliance. - Provide technical guidance and support to team members in the use of IBM Guardium tools. - Develop and enforce policies and procedures for database activity monitoring. - Collaborate with other departments to ensure seamless integration of security measures. - Conduct regular audits and assessments to identify and mitigate potential security risks. - Ensure timely and accurate reporting of database activity and security incidents. - Train and mentor team members to enhance their technical skills and knowledge. - Stay updated with the latest developments in IBM Guardium and database security. - Coordinate with external vendors and stakeholders to ensure optimal performance of security solutions. - Analyze and interpret data to provide actionable insights for improving database security. - Develop and implement strategies to enhance the overall security posture of the organization. - Ensure compliance with industry standards and regulatory requirements

Practical knowledge of the following tools & technologies …

• Java, Spring Boot, and relational / non-relational databases
• AWS cloud services for full application dataflow (ingress, routing, authentication, authorization, security, auditing, and patching) – hands own exp in EC2, RDS, MSK, Elastic Cache, ECR,  GlueSchema, IAM, Istio, VirtualService, Keyspace, API Gateway services
• Data streaming and messaging technologies (Kafka, Web sockets, Spring Messaging)
• Container orchestration (Kubernetes, Docker) with lifecycle management tools like Helm
• Database tools (JPA, Hibernate, JDBC, Spring Data)

Modern SDLC tooling (Maven, Git)

Practical knowledge of the following tools & technologies …

• AWS cloud services for full application dataflow (ingress, routing, authentication, authorization, security, auditing, and patching) – hands own exp in EC2, RDS, MSK, Elastic Cache, ECR,  GlueSchema, IAM, Istio, VirtualService, Keyspace, API Gateway services
• Cloud computing for scalability and elasticity with a RESTful micro service architecture spanning multiple customers / tenants
• Java, Spring Boot, and relational / non-relational databases
• Data streaming and messaging technologies (Kafka, Web sockets, Spring Messaging)
• Database tools (JPA, Hibernate, JDBC, Spring Data)
• Modern SDLC tooling (Maven, Git)

Container orchestration (Kubernetes, Docker) with lifecycle management tools like Helm

• Degree in Computer Science, Artificial Intelligence, or a related field.
• 5 years of Full stack engineering expertise with languages like Sql, C#, Python and Proficiency in designing architecture, building API Integrations, configuring and deploying cloud services, setting up authentication, monitoring and logging
• Experience in implementing enterprise systems in production setting for AI, computer vision, natural language processing. Exposure to self-supervised learning, transfer learning, and reinforcement learning is a plus.
• Experience with information storage/retrieval using vector databases like pinecone.
• Strong understanding and exposure in natural language generation or Gen AI like transformers, LLM’s, text embedding’s.
• Experience with designing scalable software systems for classification, text extraction/summary, data connectors for different formats(pdf, csv, doc, etc)
• Experience with machine learning libraries and frameworks such as PyTorch or TensorFlow, Hugging Face, Lang chain, Llama Index.
• 3 years of experience in a technical leadership role leading project teams and setting technical direction.
• 3 years of experience working in a complex, matrixed organization involving cross-functional or cross-business projects.
• Programming experience in C/C++, Java, Python, Sql.
• Strong knowledge of data structures, algorithms, and software engineering principles.
• Familiarity with cloud-based platforms and services, such as AWS, GCP, or Azure.

MAIN PURPOSE OF ROLE

Summarize the main purpose of the role.

•Analyze data, draw insights, and present results in a cohesive, intuitive, and simplistic manner to the client

•Utilize technologies to collect, clean, analyze, predict, and effectively communicate information

•Prepare both structured and unstructured data for analysis

•Able to examine data sets and determine the best end-to-end analysis plan to address key business questions and create

value for the client

•Conduct advanced statistical analysis to determine trends and significant data relationships

•Develop machine learning models to apply test data algorithms to future data

•Validate models/analytical techniques, and develop algorithms to execute analytical functions

•Works with stakeholders to define business questions, requirements, timelines, objectives, and success criteria to address

need.

•Proactively identifies opportunities for significant operational, process or system level product improvements.

•Communicate model logic and restrictions

•Work closely with the business to understand the domain and iteratively refine analyses

•Transform analytical results into actionable recommendations for business partners using deep industry knowledge