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Job Description:

The CSOD EdCast Platform Support Specialist is responsible for providing technical support and ensuring the smooth operation of the EdCast Learning Experience Platform (LXP) integrated with Cornerstone OnDemand (CSOD). This role involves troubleshooting issues, assisting users, and optimizing the platform to enhance learning experiences.

Key Responsibilities:

• Technical Support: Provide first-line support for users experiencing issues with the EdCast platform, including troubleshooting and resolving technical problems.
• Platform Maintenance: Perform regular maintenance tasks to ensure the platform is running efficiently and securely.
• Platform Management: Oversee the daily operations of the EdCast LXP, ensuring smooth integration with CSOD, good understanding of APIs

• Integration Management: Ensure seamless integration between EdCast and other systems, addressing any integration-related issues promptly. Integration Management: Ensure seamless integration between EdCast and other systems, addressing any integration-related issues promptly.
• User Support: Provide technical support and training to users, addressing any issues related to the platform.

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• Smalltalk(visual works 5i),Smalltalk(visual Age 9.1), SQL, Java J2EE
• Analyze business and functional requirements to understand system and operational impacts.
• Analyze, design, program, debug, test and modify software enhancements and/or new products for application area.
• Provide the necessary technical expertise to the Product Owner, Application Owner, and Program Manager to plan and assign work (stories and tasks) to associates.
• Identify and recommend changes in software applications and interfaces, processes, and procedures

• Campaign planning along with customer team
• Co-ordinate with customer team to get the right domain and data requirements for campaigns
• Use case recommendations
• Provide actionable insights
• Provide quick target counts as per request
• Assist team in campaign analysis and development
• Responsible for quality checks ensuring campaign development is as per business requirements
• Timely campaign monitoring & reporting

1. Basic in knowledge & experience in user research, techniques, methodologies, task analysis.

2. Strong understanding and proactive endorsement of user centred design methodology while working on design problems

3. Experience with conceptual design and creative prototyping and implementation.

4. Ability to work with client and project teams to gather user/design requirements.

5. Ability to understand and communicate design rationale effectively, defend design decisions, and explain the utility of user experience methods

6. Ability to plan and prepare design delivery by shaping the creative direction into specific solutions, tasks, and deliverables.

7. Inclination to follow best in class UX design practices, trends and techniques

8. Ability to define information architecture & Sitemaps, create task-flows and task-analysis

9. Experience in Design Expert Evaluation techniques like Heuristics and acquaintance with competitive benchmarking

10. Knowledge in Design systems management, expertise in any platform design systems like ( Material, Lightning, etc ) will be an advantage.

11. Should have deep understanding in Accessibility.

12. Hands-On Experience with wireframe development tools such as Figma, Adobe XD is a must.

13. Knowledge of the software development lifecycle (Understanding of Agile is a plus)

14. Experience in tools like Photoshop and other Adobe design suite tools is a definite plus

15. Ability to articulate aesthetic and visual design principles would be strongly considered.

16. HFI Certification will be strongly considered a plus

Job Responsibilities

• Manage lease agreements including lease abstraction, classification, and accounting treatment.
• Ensure compliance with lease accounting standards (e.g., ASC 842, IFRS 16) and regulatory requirements.
• Perform lease accounting calculations such as straight-line rent, lease liability, and right-of use asset.
• Collaborate with cross-functional teams including real estate, legal, and operations to review lease terms and agreements.
• Prepare and analyze lease-related financial reports and disclosures for internal and external stakeholders.
• Assist in the implementation and maintenance of lease accounting software and systems.
• Support internal and external audits related to lease accounting.
• Stay updated with changes in lease accounting standards and recommend process improvements.
• Provide training and guidance to junior team members on lease accounting principles.

Soft Skills

• Written and Verbal Communication Skills
• Comfortable working in night shifts

Qualifications / Experience

• Bachelor's / master’s degree in finance & accounting,
• Minimum of [2-3] years of experience in lease accounting or related roles.
• Strong understanding of lease accounting standards (ASC 842, IFRS 16) and GAAP principles.
• Proficiency in lease accounting software and ERP systems (e.g., Oracle, SAP, Lucernex).
• Ability to work independently and collaboratively in a fast-paced environment.

Experience in retail or real estate industry is a plus. Both Roles

Experience/skills required:                            

• At least 10 years of experience in a digital product development team.
• Taxonomy and Ontology Development: Experience in creating and managing taxonomies and ontologies is crucial. This includes understanding how to classify and organize information effectively.
• Marketing Insight: Understanding marketing principles and strategies is essential. This includes knowledge of customer segmentation, market re-search, and digital marketing techniques.
• Data Management Skills: Proficiency in data management tools and software, such as content management systems (CMS), database management, and metadata standards, is necessary
• Analytical Skills: The ability to analyze data to identify patterns and relationships that support taxonomy development is crucial
• Attention to Detail: Ensuring consistent and accurate metadata tagging requires a keen eye for detail

Key Responsibilities

• Assist in asset migration, validation, and system integration.
• Optimize migration scripts when necessary.
• Knowledge of JavaScript.
• Strong troubleshooting and problem-solving skills.
• Ensure proper handling and management of assets within Acquia DAM.
• Collaborate with cross-functional teams for smooth asset transitions.
• Identify and resolve technical issues related to migration processes.
• Communicate project status, progress, and any issues to stakeholders and senior management.

ESSENTIAL SKILLS/PERSONALITY TRAITS:

• Good verbal and written communication skills with fluent English
• Ability to prioritize work
• Service excellence oriented
• Proactive team player
• Attention to detail
• Decision making abilities
• Achievement orientation
• Open for 24 X 7 Work environment

• Assist in audit planning, including stakeholder meetings, process mapping, risk identification and assessment, defining the initial audit scope, project timeline, and resource allocation.
• Develop scope memo, detailed work programs, communication strategies, and travel arrangements.
• Develop and maintain communication plans to keep stakeholders informed throughout the audit process.
• Perform thorough and objective testing to provide assurance or advisory services on the company’s risks, processes, and controls.
• Test the effectiveness of internal controls and identify control deficiencies.
• Develop audit recommendations to improve efficiency and/or effectiveness, reduce risk, improve internal controls, and/or profitability.
• Prepare clear, concise, and well-documented audit reports with findings and recommendations.

• Complete wrap-up activities, including facilitating the exit conference, gathering customer feedback, finalizing work papers, and participating in team feedback processes.
• Oversee assigned staff and fulfilling project lead duties.
• Perform audits in conformance with Internal Audit processes and standards. 
• Contribute to the training and development of other internal audit staff.
• Identify and communicate opportunities for continuous improvement within the Internal Audit department (e.g., Internal Audit methodology and tools).

Professional Qualifications

• A degree in accounting, finance, information systems, general business, or an acceptable equivalent. 
• 3 to 5 years of internal audit, systems, consulting, public accounting experience, or acceptable equivalent. 
• Strong understanding of internal controls and auditing standards.
• Key competencies include the ability to work independently, customer focus, attention to detail, critical thinking, and persuasiveness.
• Proficient in Sarbanes-Oxley internal controls testing.
• At a minimum a working knowledge of information technology processes and controls.
• Strong time management and organizational skills to manage multiple tasks within set deadlines.
• Willingness to travel up to 20% of the time to locations in the U.S. and Canada.

• Assist the IT Internal Audit Director in completing the audit plan.
• Plan IT audit projects, including conducting preliminary surveys and analysis, setting the audit scope, scheduling resources, developing the scope memo, interacting with stakeholders, leading team members, and developing work and communication plans.
• Develop and execute comprehensive audit programs to provide assurance or advisory services on the company’s IT risks, processes, and controls.
• Communicate the status and results of projects to the Internal Audit leadership team and business partners as appropriate.
• Complete wrap-up activities, including facilitating the exit conference, writing segments of the audit memo and other deliverables, gathering customer feedback, finalizing work papers, and leading team feedback processes.
• Allocate and oversee project teams’ resources and work schedules.
• Partner with the business process audit team to build integrated financial and IT audits.
• Train and foster a professional environment for audit staff to acquire sufficient knowledge, skills, and experience to meet Internal Audit’s job requirements.
• Identify and communicate opportunities for continuous improvement within the Internal Audit department (e.g., Internal Audit methodology and tools).
• Coordinate audit activities with external auditors to ensure proper audit coverage, avoid duplication of effort, and improve the efficiency and effectiveness of audit activities.

Ensure Internal Audit processes and standards are met.