Job Responsibilities and Expectations

• – Conduct quality checks on processed individual and group policy transactions.
• – Ensure compliance with Hong Kong Insurance Authority guidelines and internal standards.
• – Identify errors and inconsistencies in policy servicing and recommend corrective actions.
• – Prepare audit reports and share feedback with processors and supervisors.
• – Monitor turnaround times and service level agreements (SLAs).
• – Assist in training new processors on quality standards and servicing protocols.
• – Review customer communications for accuracy and professionalism.
• – Support implementation of process improvements based on audit findings.
• – Participate in internal and external compliance audits.
• – Maintain documentation of quality review activities and outcomes.
• – Collaborate with IT and operations teams to enhance servicing systems.
• – Escalate recurring issues to supervisors for resolution.