Quality Auditor
Full Time, Work from Office
Hyderabad
Posted 7 months ago
- Minimum 2-3 years of experience in a Quality Assurance or Quality Auditor role within the SAAS industry.
- Demonstrated understanding of quality audit principles and methodologies (e.g., call monitoring, transaction monitoring, process audits).
- Proven experience in providing effective and constructive feedback to agents and facilitating performance improvement.
- Strong ability to conduct Root Cause Analysis (RCA) using various techniques (e.g., 5 Whys, Fishbone Diagram) to identify underlying issues.
- Excellent analytical skills with the ability to interpret data, identify trends, and draw actionable conclusions.
- Exceptional written and verbal communication skills.
- Proficiency in using quality monitoring tools and software (e.g., contact center quality management systems).
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
- Should pitch in place of an Analyst
Job Features
| Job Category | IT, Non-IT |
| Experience | 5 to 9 Years |
| Skills | Quality Assurance , RCA |
| Primary skills | Quality Assurance , RCA |
| Education | MBA |
| Openings | 10 |
| sukanya@aimplusstaffing.com |