Manager – Consulting

Grade – SM/Con

Role – OCM Lead Manager

Job Description

• Lead change management teams on major ERP implementations
• Envision, plan, and manage enterprise-wide transformation programs from a Change Management standpoint
• Drive organizational alignment across various stakeholder’s groups (leadership, business champions, change agents, Corp. functions, etc.) through a variety of change enablement and engagement activities
• Anticipate organizational changes that come with large-scale implementations and plan the change management and communications interventions needed to drive business readiness and adoption
• Create customized change management roadmaps based on program needs and deploy a structured Organization Change Management (OCM) framework for each phase of the project.
• Conduct Change Impact Assessment (CIA) workshops and develop tailored mitigation plans to address the stakeholder impacts
• Compile change readiness findings, identify key personas, user themes and develop a Change Strategy outlining the activities required to support the overall change initiatives
• Develop a Change Management Plan and engagement Strategy to drive faster adoption and higher utilization of process/system changes
• Determine the scale, magnitude and complexity of learning and development needed to achieve the future state model and formulate Training Strategy and Plan
• Collaborate and coordinate with the other teams on the project to manage the project activities, risks and issues
• Engage with Senior executives (C-suite / steerco.) and Stakeholders (across Geos, program teams and Corp functions) to delivery leader led change
• Track and report project status, metrics, issues and risks on an ongoing basis to the PMO
• Drive the key change and readiness activities to meet the program/project KPIs
• Measure end user readiness and adoption at various levels and refresh the OCM plan as needed to address any identified risks
• Measure program success post deployment and provide recommendations by assessing program adoption 30-60-90 days’

Skills Required

The desirable candidate will have:

• 10+ years of change management experience on end-to-end digital transformation implementations and  5+ years of experience in leading change for major ERP implementations such as SAP S/4 HANA  
• Extensive experience in change management discipline and methodology
• Strong project management experience to manage complex global OCM programs
• Good understanding of Technology (software dev, Infra, etc.) and overall digital transformation execution
• Ability to take ownership and work independently in fast paced complex programs and deliver results
• Ability to establish and maintain strong relationships with executive level stakeholders (internal/external)
• Solid conflict management and prioritization skills, and ability to manage ambiguous and difficult client conversations

Experience:

• 12+ years of work experience (depending on level) at a Tier-1 consulting firm or in a corporate environment
• MBA or advanced degree in related specialization area preferred
• Bachelor’s degree required with OCM certifications

Preferred

• Experience in managing business change for 2 end-to-end technology based adoptions, mergers & acquisitions, digital transformations
• Change Management Certifications