Requirements

• Should be able to build customized dashboards and reports based on client’s requirements 
• Implementation and customization of CSM Portal, Agent Workspace and Service Portal 
• Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred 
• Should have experience in deploying packages across test/prod instances 
• Having ATF experience is preferred 
• Must have interest to coach/mentor junior engineers and deliver assigned tasks  
• Should have good slide preparation and presentation skill 
• Note: Candidate should be willing to learn new modules in ServiceNow and deliver as per Project requirements